Shipping policy

At Wimborne Pet Centre, we aim to make our delivery process as straightforward and transparent as possible. This page sets out how we handle and ship orders, including dispatch times, delivery choices, and important information about delivery estimates.

Where We Ship From

All orders are packed and dispatched from our UK-based warehouse. We currently deliver to addresses within the United Kingdom, unless stated otherwise.

Processing & Handling

We prepare orders for dispatch within 1 to 3 business days after your payment has been confirmed.

Business days run Monday to Friday, excluding bank holidays and public holidays. If you place an order over the weekend or on a public holiday, processing will begin on the next working day.

Processing covers everything from order checks and packing through to final dispatch preparation.

Delivery Choices

Economy Delivery
Estimated transit time: 5 to 8 business days
Cost: Free

Standard Delivery
Estimated transit time: 3 to 4 business days
Cost: £15.00

Delivery Timeframes

All delivery estimates start from the day your parcel is dispatched, not from the date you placed the order. These are estimates only, and while we always aim to meet them, we cannot guarantee precise delivery dates. Delays can sometimes happen due to severe weather, courier disruptions, busy seasonal peaks, or other events beyond our control.

Shipping Confirmation

Once your order has been handed over to the courier, we may send you a confirmation email. If tracking information is available from the carrier, we will include those details.

Incorrect Address Details

Please make sure the shipping address you provide at checkout is accurate and complete. If an order is delayed, returned, or lost because of an incorrect address, we may be unable to offer a replacement or refund.

Delivery Problems

If your parcel doesn't arrive within the estimated window, appears to be delayed, or turns up damaged or with items missing, please contact us as soon as you can so we can put things right.

Lost or Delayed Shipments

When a parcel is significantly overdue or believed to be lost, we will work with the courier to investigate. How long resolution takes will depend on the carrier’s processes.

Busy Periods

During public holidays, major sales events, or other peak delivery seasons, handling and delivery times may be longer than usual.

Policy Updates

We may revise this Shipping & Delivery policy from time to time. Any changes will be published on this page.

Contact Us

Wimborne Pet Centre
18, Crown Mead
Wimborne BH21 1HN
United Kingdom

Phone: +44 12 0288 4124
Email: contact@WimbornePetCentre.co.uk