Privacy policy

At Wimborne Pet Centre, we take your privacy seriously. This notice sets out how we gather, use, and protect your personal data when you visit our website or shop with us. We handle all information in line with the UK General Data Protection Regulation (UK GDPR) and other relevant privacy laws.

Who We Are

Wimborne Pet Centre
18, Crown Mead
Wimborne BH21 1HN
United Kingdom

Phone: +44 12 0288 4124
Email: contact@WimbornePetCentre.co.uk
Website: WimbornePetCentre.co.uk

What Information We Collect

Details you share with us
When you place an order or get in touch, you may provide:

· Your full name
· Email address
· Telephone number
· Billing and delivery addresses
· Payment details (handled securely by specialist third-party processors)
· Records of your purchases and order history

Information collected automatically
As you browse our site, we automatically receive certain technical data, including:

· IP address
· Browser type and device information
· Pages viewed and time spent on the site
· The website that referred you

This helps us monitor performance and improve your shopping experience.

How We Use Your Data

Your information is used for the following purposes:

· Processing and delivering your orders
· Providing customer care and support
· Sending updates related to your purchases
· Enhancing our website and the services we offer
· Meeting legal and regulatory requirements
· Detecting and preventing fraud, and maintaining site security

We only ever process personal data where a valid lawful reason exists.

Our Lawful Grounds for Processing

Under UK GDPR, we rely on one or more of these lawful bases:

· Fulfilling a contract with you
· Complying with a legal obligation
· Pursuing our legitimate business interests (provided they do not override your rights)
· Your consent, where we have asked for it

Who We Share Information With

We may share your data with trusted partners who help us operate our business, such as:

· Payment service providers
· Courier and delivery companies
· Website hosting and ecommerce platform services (for example, Shopify)
· Analytics providers

All third parties are contractually required to protect your information and use it only as instructed. We never sell, rent, or trade your personal data for marketing purposes.

Transfers Outside the UK

Some service providers may be based outside the United Kingdom. Whenever an international transfer occurs, we make sure that suitable safeguards like standard contractual clauses are in place to keep your data secure.

How Long We Keep Data

We hold personal information only for as long as needed to:

· Complete your orders
· Satisfy legal, accounting, or reporting duties
· Settle disputes
· Enforce our terms and policies

After that, data is securely erased or anonymised.

Your Rights

Under data protection law, you have the right to:

· Access the personal data we hold about you
· Ask for inaccurate information to be corrected
· Request deletion of your data
· Object to or restrict certain processing activities
· Receive a copy of your data in a portable format
· Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to make it function properly and to give you a better browsing experience. You can control cookie preferences through your browser settings.

Security

We apply appropriate technical and organisational measures to protect your personal information. All online payments are processed through encrypted connections by reputable, specialist providers.

Children’s Privacy

Our website is not aimed at children. We do not knowingly collect personal information from anyone under the age of 16 without verifiable parental consent.

Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be published on this page, so please check back occasionally.

Contact Us

If you have any questions about this policy or how your data is handled, please reach out: