FAQ

Frequently Asked Questions

Below you'll find answers to the most common questions about shopping with Wimborne Pet Centre. If you can't find what you're looking for, our friendly customer support team is just a message away.

Orders

How do I place an order?
Simply browse our website, add the items you'd like to your shopping basket, and follow the secure checkout steps. It's straightforward and safe.

Can I modify or cancel my order after placing it?
If your order hasn't entered the processing or dispatch stage yet, get in touch with us straight away and we'll do our best to help. Once an order has been dispatched, we're usually unable to make changes or cancellations.

Shipping & Delivery

Where do you ship from?
Every order is packed and sent from our warehouse here in the UK.

How long does delivery take?
Delivery speed depends on the option you pick at checkout:

· Economy Delivery: around 5 to 8 business days (free of charge)
· Standard Delivery: around 3 to 4 business days (£15.00)

These are estimates, and things can take a little longer during exceptionally busy periods or if couriers experience delays.

Will I get tracking details?
When tracking is available, we'll send you a confirmation and tracking number once your parcel has been dispatched.

Returns & Refunds

What is your returns policy?
You're welcome to request a return within 30 days of receiving your order. Just make sure the item is unused and in its original condition.

How do I start a return?
Send us a message with your order number and tell us which item you'd like to send back. Once approved, we'll give you clear instructions on what to do next.

When will my refund come through?
Refunds are processed after we've received and checked your returned goods. The time it takes for the money to appear back in your account depends on your bank or card provider.

Payments & Billing

What payment methods do you accept?
We take a variety of secure payment methods, including major credit and debit cards and popular digital wallets. The full list is shown at checkout.

Is my payment information safe?
Absolutely. All transactions are handled securely by trusted third-party providers, and we never see or store your complete card details.

Products

Are the product images accurate?
We do our best to display products as true-to-life as possible, but colours and details can look slightly different depending on your screen or device.

Are all items in stock?
Stock availability is shown on each product page and is updated regularly to keep things as accurate as possible.

Account & Support

Do I need to create an account to order?
Not at all you can check out as a guest. However, having an account makes it easier to track orders and manage your purchases in one place.

How do I contact customer support?
We're here to help. You can reach us using the details below:

Wimborne Pet Centre
18, Crown Mead
Wimborne BH21 1HN
United Kingdom

Phone: +44 12 0288 4124
Email: contact@WimbornePetCentre.co.uk