Refund policy

We want you to be happy with every purchase from Wimborne Pet Centre. This policy outlines how returns, exchanges, and refunds are managed when you shop with us.

Return Window

You have 30 days from the date your order is delivered to request a return.

Condition of Returned Items

To qualify for a return, the item must:

· Be unused and in the same state as when you received it
· Be sent back in its original packaging wherever possible
· Include all parts, accessories, and instructions that came with it

Goods returned in a condition that makes them unsellable may not qualify for a full refund.

Items That Cannot Be Returned

Some products are not eligible for return, including:

· Items clearly marked as final sale or clearance
· Gift cards and e-vouchers
· Personalised or custom-made items (where applicable)

If you are uncertain whether your purchase can be returned, please get in touch with us before sending anything back.

How to Request a Return

To start a return, please contact us with:

· Your order number
· The item(s) you wish to return
· The reason for the return

Reach us at:

· Email: contact@WimbornePetCentre.co.uk
· Phone: +44 12 0288 4124

Once your return is authorised, we will provide you with all the necessary instructions.

Return Shipping Costs

Unless the item is faulty, incorrect, or not as described, you will need to cover the postage for returning it. We strongly recommend using a tracked or signed-for delivery service, as we cannot accept responsibility for parcels that go missing on their way back to us.

Damaged, Faulty, or Incorrect Items

If something arrives damaged, defective, or different from what you ordered, please let us know as soon as possible after delivery. We will look into the matter and arrange a replacement or a refund where appropriate.

Refund Process

Once your return reaches us and has been inspected, we will update you on the status of your refund. If approved:

· The refund will be made back to the original payment method
· Processing times can vary depending on your bank or card issuer

Please allow a few business days for the refund to appear in your account after you receive confirmation from us.

Exchanges

If you would prefer to exchange an item rather than receive a refund, please contact us to check stock availability and arrange the swap.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not yet received it:

· First, check your bank or card account
· Contact your payment provider, as they may be holding the funds temporarily
· If the problem persists, reach out to us and we will help resolve it

Your Legal Rights

This returns policy does not affect any of your statutory rights under UK consumer law.

Contact Details

Wimborne Pet Centre
18, Crown Mead
Wimborne BH21 1HN
United Kingdom

Phone: +44 12 0288 4124
Email: contact@WimbornePetCentre.co.uk